Customer Service & Returns

Questions about an order, or any other customer service issue? Customer service is available Monday through Saturday by phone at 800-759-6025, or by email at   

Want to make a return?  A return form is enclosed in every order (the back of your receipt) which includes our return policy and terms. If you have misplaced your receipt, you may download our return form by clicking HERE.   This pdf opens on desktop and tablets only, not on phones at this time!

Technical brewing question?  Please click this Brewing Questions link and fill in the form.  

We are here to serve you. We are open Monday through Friday 8-5 Pacific Time, and Saturdays 8-2 Pacific Time.

Note: We are closed the following days in 2019:

January 1, 2019

May 27th, 2019

July 4th, 2019

July 6th, 2019

September 2nd, 2019

November 28, 2019

December 24th 2019 (open from 8am to 2pm for will call pickup and phone service)

December 25th, 2019 

December 31st (we close at 3pm instead of 5pm)

January 1, 2020


Line Number Availability
Order Line 800-759-6025 (option 1) Monday - Friday  8 - 5,  Saturday 8-2 Pacific Time
Customer Service 800-759-6025 (option 2)
Monday - Friday  8 - 5, Saturday 8-2  Pacific Time
Techical Support 800-759-6025 (option 3)
Monday - Friday 8 - 5, Saturday 8-2 Pacific Time
Office Line 510-895-2739 M-F  8 - 5 Pacific Time