Customer Service & Returns

Questions about an order, or any other customer service issue? Customer service is available Monday through Saturday by phone at 800-759-6025, or by email at   

Want to make a return?  A return form is enclosed in every order (the back of your receipt) which includes our return policy and terms. If you have misplaced your receipt, you may download our return form by clicking HERE.   This pdf opens on desktop and tablets only, not on phones at this time!

Technical brewing question?  Please click this Brewing Questions link and fill in the form.  

We are here to serve you. We are open Monday through Friday 8-5 Pacific Time, and Saturdays 8-2 Pacific Time.

Note: Besides every Sunday, we are closed the following days in 2020:

January 1

May 27th

July 4th

July 6th

September 2nd

November 28th

December 24th 

December 25th

January 1, 2021


Line Number Availability
Order Line 800-759-6025 (option 1) Monday - Friday  8 - 5,  Saturday 8-2 Pacific Time
Customer Service 800-759-6025 (option 2)
Monday - Friday  8 - 5, Saturday 8-2  Pacific Time
Techical Support 800-759-6025 (option 3)
Monday - Friday 8 - 5, Saturday 8-2 Pacific Time
Office Line 510-895-2739 M-F  8 - 5 Pacific Time