Jul 10, 2018 by Devin

Q: What is the life expectancy of the heating element that is utilized?

A: We have not heard of a heating element fail yet, and we have been using and testing the Mash & Boil for over 3 years. It of course is possible it will fail, we just have not had the units for long enough to know when.

Jun 19, 2018 by Ted

Q: I purchased my Mash and Boil soon after its release. The model I have does not have the clips for the distilling lid. Is there a way to add them now? Where can I find them? Are they brazed or welded on? Thanks

A: They are spot welded on but we do not have these as a separate item.

Apr 23, 2018 by steve

Q: can you use the mash and boil for all extract brewing

A: Yes, although you will need to turn off the heat when stirring in the malt extract to prevent an error code. Once the extract is stirred in, turn the heat back on.

Apr 19, 2018 by Roger

Q: This thing was unable to maintain a strong boil with 2 gallons of water in a garage that was 50 F at the time. Does it need a warmer environment to operate properly? I got it up to 210 with the lid on, when I took the lid off it dropped down to 206.

A: Be sure to set it for 218 degrees F when you want to boil. If you set it for 210, it will not boil. Other considerations include turning on the 1600 watt rocker switch. If none of these solutions work, call us at 800-759-6025 or email to service@williamsbrewing.com for warranty service.

Apr 17, 2018 by Roger

Q: The instructions don't say how to set the delay timer. I would like to set this up so that the strike water is already at temp when I go out to my garage in the morning. How did I do that?

A: There are three settings on the digital timer. The first one is target temperatureTERP, the second one is TIME, and the third one is TIMER. Set the target temperature, skip the TIME setting (it defaults at 4 hours on) and then set the TIMER by hours to how many hours delay you want before it starts. You can set it from 1 to 23 hours (no partial hours) delay before starting.

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