Sep 04, 2018 by Terry McGuan

Q: If you buy the sealed lid, isn’t there too much headspace to ferment 5 gallons?

A: The headspace contains the foamy krausen head and we think it is needed for this purpose.


Aug 05, 2018 by Paul

Q: Anyone know what ER1 is all about, and how to clear it (other than hitting the reset)?

A: ER1 is an thermostat error code, usually caused by the thermostat wire becoming loose where it attaches to the circuit board. It can usually be fixed by opening the unit and reseating the thermostat wire plug onto the circuit board.


Jul 10, 2018 by Devin

Q: What is the life expectancy of the heating element that is utilized?

A: We have not heard of a heating element fail yet, and we have been using and testing the Mash & Boil for over 3 years. It of course is possible it will fail, we just have not had the units for long enough to know when.


Jun 19, 2018 by Ted

Q: I purchased my Mash and Boil soon after its release. The model I have does not have the clips for the distilling lid. Is there a way to add them now? Where can I find them? Are they brazed or welded on? Thanks

A: They are spot welded on but we do not have these as a separate item.


Apr 23, 2018 by steve

Q: can you use the mash and boil for all extract brewing

A: Yes, although you will need to turn off the heat when stirring in the malt extract to prevent an error code. Once the extract is stirred in, turn the heat back on.


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