Customer Service & Returns

Questions about an order, or any other customer service issue? Customer service is available Monday through Friday by phone at 800-759-6025, or by email at   

Want to make a return?  A return form is enclosed in every order (the back of your receipt) which includes our return policy and terms. If you have misplaced your receipt, you may download our return form by clicking HERE.   This pdf opens on desktop and tablets only, not on phones at this time!

Technical brewing question?  Email or call us at 800-759-6025 and press option 2 Monday - Friday 8-5 Pacific Time.

We are here to serve you. We are open Monday through Friday 8-5 Pacific Time.

Note: We we are closed the following days in 2023:

January 1
May 29th
July 4th
September 4th
November 23rd
December 25th 
January 1st, 2024


ine Number Availability
Order Line 800-759-6025 (option 1) Monday - Friday  8 - 5,  
Customer Service 800-759-6025 (option 2)
Monday - Friday  8 - 5, 
Techical Support 800-759-6025 (option 3)
Monday - Friday 8 - 5, 
Office Line 510-895-2739 Monday - Friday  8 - 5